Shipping Policy – Mela Deal

At Mela Deal, we aim to provide a smooth, reliable, and convenient delivery experience to customers across Pakistan. Please review our shipping policy before placing your order.

Order Processing

Orders are generally processed within 1–2 business days after they are placed and, where necessary, confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take slightly longer.

Delivery Time

Estimated delivery times within Pakistan are:

Major Cities: 2–4 business days
Other Cities & Areas: 3–7 business days
Remote Areas: Delivery may take additional time depending on courier availability.

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, road closures, or other circumstances outside our reasonable control.

Shipping Charges

Free Shipping Across Pakistan

Where free shipping applies, customers will not be charged an additional standard delivery fee at checkout.

If any special delivery charge applies to a particular product, location, or service, it will be clearly communicated before the order is finalized.

Cash on Delivery (COD)

Cash on Delivery is available across eligible locations in Pakistan.

For COD orders, customers should keep the payable amount ready when receiving their parcel.

We may contact you by phone, SMS, or WhatsApp to confirm your order before dispatch.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Please allow some time for the courier's tracking system to update after dispatch.

Correct Shipping Information

Customers are responsible for providing accurate delivery information, including:

• Full Name
• Complete Delivery Address
• City
• Active Mobile Number
• Any necessary address or location details

Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.

Delivery Attempts

Our courier partner may contact you before attempting delivery.

Please ensure that your phone number remains active and that someone is available to receive the parcel.

If multiple delivery attempts are unsuccessful, the parcel may be returned to us.

Refused COD Parcels

Please place a Cash on Delivery order only if you intend to receive it.

Repeated refusal of confirmed COD parcels without a reasonable explanation may result in COD restrictions on future orders.

Damaged Parcel or Product

If your parcel appears significantly damaged upon arrival, please document its condition where reasonably possible.

If you receive a damaged, defective, or incorrect product, contact Mela Deal Customer Support as soon as possible and provide your order number along with clear photos or videos.

Eligible cases will be handled according to our Return & Refund Policy.

Delayed Orders

Occasionally, deliveries may be delayed due to circumstances beyond our control, including courier delays, weather, public holidays, strikes, road closures, or delivery restrictions.

If your order is taking significantly longer than the estimated delivery period, please contact our customer support team so we can assist with the shipment status.

Changes to Delivery Address

If you need to change your shipping address, contact us before your order is dispatched.

Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.