Return & Refund Policy – Mela Deal

At Mela Deal, customer satisfaction is important to us. We carefully inspect our products before dispatch. However, if you receive a damaged, defective, incorrect, or significantly different product, you may request a return or replacement according to the policy below.

Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, tags, and any items included in the package.
• Proof of purchase or order number must be provided.
• For damaged, defective, or incorrect products, customers should provide clear photos or videos as evidence.
• The return request must be submitted within 7 days of delivery.

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after receiving your parcel.

Please provide your:

Order Number, Name, Phone Number, and clear photos/video of the product and packaging.

After verification, we may offer a replacement or refund, depending on the circumstances and product availability.

Change of Mind

Returns due to change of mind may only be accepted if the product is unused, unopened, and in resalable condition.

Where a return is not caused by an error on our part, the customer may be responsible for the return delivery charges.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or damaged products
• Products without original packaging
• Customized or personalized products
• Clearance/final-sale items where clearly marked as non-returnable
• Items returned after the return period
• Products damaged due to misuse or improper handling

Any statutory rights available to customers under applicable Pakistani law remain unaffected.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed using an available refund method. For Cash on Delivery (COD) orders, we may request the customer's bank account or another supported payment method to process the refund.

Original shipping or delivery charges may be non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by Mela Deal.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

If the order has already been dispatched, cancellation may no longer be possible. The applicable return procedure may instead need to be followed after delivery.

Refusing Cash on Delivery Orders

Please place an order only if you intend to receive it. Repeated refusal of confirmed COD parcels may result in restrictions on future Cash on Delivery orders.

Return Shipping

Before returning any product, please contact our customer support team and obtain return instructions.

Do not send a parcel to any address without confirmation from our support team.

Contact Us

For returns, replacements, refunds, or order-related concerns, contact:

Mela Deal Customer Support
Email: support@meladeal.com
WhatsApp/Phone: [Your Phone Number]
Business Address: J block dha rahbar sector 2 defence road lahore

Support Hours: 9AM-5PM